{"id":40226,"date":"2024-10-29T05:42:30","date_gmt":"2024-10-29T12:42:30","guid":{"rendered":"https:\/\/salesforcedevops.net\/?p=40226"},"modified":"2024-10-29T05:42:32","modified_gmt":"2024-10-29T12:42:32","slug":"salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots","status":"publish","type":"post","link":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/","title":{"rendered":"Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots"},"content":{"rendered":"\n<p class=\"has-drop-cap wp-block-paragraph\">Salesforce today <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/10\/29\/agentforce-general-availability-announcement\/\">announced<\/a> the general availability of Agentforce, a new AI platform that enables enterprises to build and deploy autonomous agents across their business operations. The company said this launch represents a shift from traditional chatbots to AI systems that can independently execute business processes without human intervention.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-platform-evolution\" data-level=\"2\">Platform Evolution<\/a><\/li><li><a href=\"#h-early-customer-results\" data-level=\"2\">Early Customer Results<\/a><\/li><li><a href=\"#h-platform-architecture\" data-level=\"2\">Platform Architecture<\/a><\/li><li><a href=\"#h-market-context\" data-level=\"2\">Market Context<\/a><\/li><li><a href=\"#h-development-momentum\" data-level=\"2\">Development Momentum<\/a><\/li><li><a href=\"#h-industry-applications\" data-level=\"2\">Industry Applications<\/a><\/li><li><a href=\"#h-partner-ecosystem\" data-level=\"2\">Partner Ecosystem<\/a><\/li><li><a href=\"#h-pricing-and-availability\" data-level=\"2\">Pricing and Availability<\/a><\/li><li><a href=\"#h-what-this-means\" data-level=\"2\">What This Means<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-platform-evolution\">Platform Evolution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">According to Salesforce SVP of Product Adam Evans, Agentforce builds on the company\u2019s four-year transformation of its core platform. The launch follows the pattern of Salesforce\u2019s original disruption of enterprise software, Evans said. \u201cJust like 25 years ago with CRM, customers today don&#8217;t want to build their own AI infrastructure &#8211; instead of building a car by taking all the parts, customers want to take a Waymo and have their problem solved.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the technical core is the Atlas Reasoning Engine, which Salesforce said delivers results twice as relevant and 33% more accurate than competing solutions. The engine integrates Data Cloud for context, Flow for automation, and the Einstein Trust Layer for governance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-src=\"http:\/\/192.168.40.21\/wp-content\/uploads\/2024\/10\/Theres-An-Agent-For-That-\u2014-One-Pager-Final-1024x576.png\" alt=\"Discover AI consumer insights with Salesforce\u2019s latest study on customer service interactions. Learn how AI agents are reducing frustration and enhancing service efficiency, with 87% of calls needing transfers and 31% of consumers walking away from unresolved issues. Explore the growing openness to AI in customer experiences, especially among Gen Z.\" class=\"wp-image-40227 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/576;\" \/><figcaption class=\"wp-element-caption\"><em>Source: Salesforce<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-early-customer-results\">Early Customer Results<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Early deployments demonstrate how organizations are using autonomous agents to augment rather than replace human workers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Educational publisher Wiley reported a 40% increase in case resolution during peak back-to-school season<\/li>\n\n\n\n<li>OpenTable deployed the technology to manage reservations and loyalty programs across 60,000 restaurants<\/li>\n\n\n\n<li>Luxury retailer Saks implemented Agentforce in under 10 days<\/li>\n\n\n\n<li>Unity Environmental University plans to use agents for student recruitment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cJust saving two minutes on a ten-minute call lets our service reps focus on strengthening customer relationships,\u201d said George Pokorny, Senior VP of Global Customer Success at OpenTable. \u201cThe seamless integration with Service Cloud gives us a unified view of each diner\u2019s preferences and history, allowing us to deliver personalized, high-quality service.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-platform-architecture\">Platform Architecture<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">President and Chief Engineering Officer Srini Tallapragada explained that Agentforce builds on Salesforce\u2019s metadata-driven platform architecture. \u201cThe metadata layer protects our customers\u2019 investments and becomes an input to the reasoning engine,\u201d Tallapragada said. \u201cThe agent can read the metadata about that customer\u2019s implementation, which explains all their customizations, roles and privileges. This is why thousands of customers could create agents quickly \u2013 they\u2019re not customizing and hand-holding every implementation.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The platform architecture includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Data Cloud integration for accessing enterprise data<\/li>\n\n\n\n<li>MuleSoft connectivity for external system integration<\/li>\n\n\n\n<li>Pre-built industry-specific agents and templates<\/li>\n\n\n\n<li>Low-code development tools for customization<\/li>\n\n\n\n<li>Vector database capabilities for handling unstructured data<\/li>\n\n\n\n<li>Integration with existing Salesforce automation tools<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-market-context\">Market Context<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The launch addresses significant market inefficiencies revealed in Salesforce research:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>31% of customer service interactions end in failure<\/li>\n\n\n\n<li>Service representatives spend 66% of time on non-customer tasks<\/li>\n\n\n\n<li>Sales representatives spend 71% of time on non-selling activities<\/li>\n\n\n\n<li>U.S. consumers spend up to nine hours trying to resolve a single customer service issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe agent revolution is as exciting as the cloud revolution was, the social revolution, the mobile revolution,\u201d said Marc Benioff, Founder and CEO of Salesforce. \u201cIt will provide a level of transformation that we&#8217;ve never seen.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-development-momentum\">Development Momentum<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Dreamforce 2024, customers created over 10,000 autonomous agents in three days using the platform. Evans noted this rapid adoption has continued through world tour events, with the number of agents created now exceeding 20,000. The company emphasized how the natural language interface allows business experts, rather than just technical teams, to create and customize agents.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-industry-applications\">Industry Applications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce outlined specific agent use cases across industries:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Banking: Automating transaction disputes and account services<\/li>\n\n\n\n<li>Education: Providing 24\/7 recruitment and enrollment support<\/li>\n\n\n\n<li>Healthcare: Managing appointment scheduling and benefits verification<\/li>\n\n\n\n<li>Manufacturing: Monitoring equipment performance and maintenance<\/li>\n\n\n\n<li>Retail: Providing personalized shopping assistance and order management<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-partner-ecosystem\">Partner Ecosystem<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The launch includes support from major global systems integrators including Accenture, Deloitte, IBM, PwC, and Slalom. Salesforce said customers report 31% faster rollout of emerging tech when working with consulting partners. The company also announced the Agentblazer Community for knowledge sharing and integration with the Salesforce AppExchange.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-pricing-and-availability\">Pricing and Availability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Agentforce Service Agent and Agent Builder are now generally available. Pricing starts at $2 per conversation with standard volume discounts available. Customers can try Agentforce through Salesforce Foundations, a free add-on for Enterprise Edition customers that includes credits for 1,000 initial conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Evans indicated future development will focus on multi-agent scenarios for complex tasks and expanding autonomous capabilities across business processes. &#8220;This is just the first chapter,&#8221; he said. &#8220;The pace of innovation we&#8217;re going to see with bringing this technology to transform businesses will be unprecedented.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-this-means\">What This Means<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Agentforce launch represents Salesforce&#8217;s most ambitious platform expansion since Einstein AI debuted in 2016. While the success of autonomous agents in the enterprise remains unproven, early customer results suggest potential for significant operational improvements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The $2 per conversation pricing model signals Salesforce&#8217;s continued shift toward consumption-based pricing, following similar moves with Data Cloud and Einstein GPT. For enterprises evaluating AI agents, the Foundations trial program provides a low-risk way to assess the technology&#8217;s impact on their operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Key questions remain about how quickly enterprises will move beyond pilots to production deployments, and whether Salesforce can maintain its claimed accuracy advantages as competitors enhance their offerings. However, with major systems integrators already building practices around the platform and over 20,000 agents created since Dreamforce, Agentforce appears positioned to accelerate enterprise adoption of autonomous AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The real test will be whether Salesforce can deliver on Benioff&#8217;s vision of transformation on par with cloud and mobile computing. Given the company&#8217;s enterprise footprint and platform approach, they are well positioned &#8211; but success will ultimately depend on proving sustainable business value beyond the initial wave of adoption.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-yoast-seo-related-links yoast-seo-related-links\">\n<li><a href=\"http:\/\/192.168.40.21\/index.php\/2024\/09\/27\/dreamforce-2024-devops-roundup\/\">Dreamforce 2024 DevOps Roundup<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/192.168.40.21\/index.php\/2024\/08\/22\/salesforce-previews-autonomous-agents-ahead-of-dreamforce\/\">Salesforce Previews Autonomous Agents Ahead of Dreamforce<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/192.168.40.21\/index.php\/2024\/09\/17\/salesforce-announces-agentforce-partner-network\/\">Salesforce Announces Agentforce Partner Network<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/192.168.40.21\/index.php\/2024\/07\/17\/salesforce-einstein-service-agent\/\">Salesforce Einstein Service Agent: AI-Powered Customer Service Takes a Leap Forward<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/192.168.40.21\/index.php\/2024\/09\/23\/agentforce-pushes-salesforce-forward-at-dreamforce-2024\/\">Agentforce Pushes Salesforce Forward at Dreamforce 2024<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced the general availability of Agentforce, a new AI platform that enables enterprises to build and deploy autonomous agents across their business operations. The company said this launch&hellip;<\/p>\n","protected":false},"author":1,"featured_media":40229,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[4],"tags":[1720,1866,1867,1865,1790],"post_series":[],"class_list":["post-40226","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-ai-powered-customer-service","tag-autonomous-ai-platform","tag-business-automation-solutions","tag-enterprise-ai-agents","tag-salesforce-agentforce","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots - SalesforceDevops.net<\/title>\n<meta name=\"description\" content=\"Explore Salesforce&#039;s Agentforce, an AI platform advancing business automation beyond chatbots with impactful, enterprise-ready solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots - SalesforceDevops.net\" \/>\n<meta property=\"og:description\" content=\"Explore Salesforce&#039;s Agentforce, an AI platform advancing business automation beyond chatbots with impactful, enterprise-ready solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/\" \/>\n<meta property=\"og:site_name\" content=\"SalesforceDevops.net\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforcedevopsnet\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-29T12:42:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-29T12:42:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"673\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vernon Keenan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcedevop\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcedevop\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vernon Keenan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"TechArticle\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/\"},\"author\":{\"name\":\"Vernon Keenan\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#\\\/schema\\\/person\\\/f681893c994bc40406bb391546cd7ac8\"},\"headline\":\"Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots\",\"datePublished\":\"2024-10-29T12:42:30+00:00\",\"dateModified\":\"2024-10-29T12:42:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/\"},\"wordCount\":971,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg\",\"keywords\":[\"AI-powered customer service\",\"Autonomous AI platform\",\"Business automation solutions\",\"Enterprise AI agents\",\"Salesforce Agentforce\"],\"articleSection\":[\"Industry News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/#respond\"]}],\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#organization\"},\"accessibilityFeature\":[\"tableOfContents\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/\",\"name\":\"Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots - SalesforceDevops.net\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg\",\"datePublished\":\"2024-10-29T12:42:30+00:00\",\"dateModified\":\"2024-10-29T12:42:32+00:00\",\"description\":\"Explore Salesforce's Agentforce, an AI platform advancing business automation beyond chatbots with impactful, enterprise-ready solutions.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/10\\\/29\\\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\\\/#primaryimage\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg\",\"contentUrl\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg\",\"width\":1200,\"height\":673,\"caption\":\"An image showing a futuristic office setting where digital, autonomous AI agents are visibly interacting with employees on holographic displays. The background could include subtle Salesforce branding, with icons representing various business functions\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#website\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/\",\"name\":\"SalesforceDevops.net\",\"description\":\"Elevating Salesforce Devops with Insights and Innovation\",\"publisher\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/salesforcedevops.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#organization\",\"name\":\"SalesforceDevops.net\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/7760e9c16fc75961659174739887197e-sticker.png\",\"contentUrl\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/7760e9c16fc75961659174739887197e-sticker.png\",\"width\":421,\"height\":421,\"caption\":\"SalesforceDevops.net\"},\"image\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/salesforcedevopsnet\",\"https:\\\/\\\/x.com\\\/salesforcedevop\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/vernonkeenan\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCOgOn9rD5gyXSOmV7-Q0n7g\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#\\\/schema\\\/person\\\/f681893c994bc40406bb391546cd7ac8\",\"name\":\"Vernon Keenan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g\",\"caption\":\"Vernon Keenan\"},\"description\":\"Vernon Keenan (LinkedIn) works as a senior information technology industry consultant based in Oakland, California. He earned his B.Sc. in Biomedical Engineering at Northwestern University where he programmed a PDP-8 with punched paper tape. In his 34-year-long career he has been a teacher, SPSS programmer, database administrator, clinical researcher, technology journalist, product marketing manager, market researcher, management consultant, and industry analyst. Most recently he is a telecom operator, cloud architect, Go devops engineer and Salesforce Developer\\\/Architect. For inquiries about Salesforce strategy briefings or solution architect work please contact Vern directly at +1-510-679-1900 or vern@vernonkeenan.com.\",\"sameAs\":[\"https:\\\/\\\/ceres-gw.tnxs.net\",\"https:\\\/\\\/linkedin.com\\\/in\\\/vernonkeenan\",\"https:\\\/\\\/x.com\\\/salesforcedevop\"],\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/author\\\/vern\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots - SalesforceDevops.net","description":"Explore Salesforce's Agentforce, an AI platform advancing business automation beyond chatbots with impactful, enterprise-ready solutions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/","og_locale":"en_US","og_type":"article","og_title":"Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots - SalesforceDevops.net","og_description":"Explore Salesforce's Agentforce, an AI platform advancing business automation beyond chatbots with impactful, enterprise-ready solutions.","og_url":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/","og_site_name":"SalesforceDevops.net","article_publisher":"https:\/\/www.facebook.com\/salesforcedevopsnet","article_published_time":"2024-10-29T12:42:30+00:00","article_modified_time":"2024-10-29T12:42:32+00:00","og_image":[{"width":1200,"height":673,"url":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg","type":"image\/jpeg"}],"author":"Vernon Keenan","twitter_card":"summary_large_image","twitter_creator":"@salesforcedevop","twitter_site":"@salesforcedevop","twitter_misc":{"Written by":"Vernon Keenan","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"TechArticle","@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/#article","isPartOf":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/"},"author":{"name":"Vernon Keenan","@id":"https:\/\/salesforcedevops.net\/#\/schema\/person\/f681893c994bc40406bb391546cd7ac8"},"headline":"Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots","datePublished":"2024-10-29T12:42:30+00:00","dateModified":"2024-10-29T12:42:32+00:00","mainEntityOfPage":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/"},"wordCount":971,"commentCount":0,"publisher":{"@id":"https:\/\/salesforcedevops.net\/#organization"},"image":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/#primaryimage"},"thumbnailUrl":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg","keywords":["AI-powered customer service","Autonomous AI platform","Business automation solutions","Enterprise AI agents","Salesforce Agentforce"],"articleSection":["Industry News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/#respond"]}],"copyrightYear":"2024","copyrightHolder":{"@id":"https:\/\/salesforcedevops.net\/#organization"},"accessibilityFeature":["tableOfContents"]},{"@type":"WebPage","@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/","url":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/","name":"Salesforce Releases Agentforce: Autonomous AI Moves Beyond Chatbots - SalesforceDevops.net","isPartOf":{"@id":"https:\/\/salesforcedevops.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/#primaryimage"},"image":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/#primaryimage"},"thumbnailUrl":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg","datePublished":"2024-10-29T12:42:30+00:00","dateModified":"2024-10-29T12:42:32+00:00","description":"Explore Salesforce's Agentforce, an AI platform advancing business automation beyond chatbots with impactful, enterprise-ready solutions.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/10\/29\/salesforce-releases-agentforce-autonomous-ai-moves-beyond-chatbots\/#primaryimage","url":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg","contentUrl":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg","width":1200,"height":673,"caption":"An image showing a futuristic office setting where digital, autonomous AI agents are visibly interacting with employees on holographic displays. The background could include subtle Salesforce branding, with icons representing various business functions"},{"@type":"WebSite","@id":"https:\/\/salesforcedevops.net\/#website","url":"https:\/\/salesforcedevops.net\/","name":"SalesforceDevops.net","description":"Elevating Salesforce Devops with Insights and Innovation","publisher":{"@id":"https:\/\/salesforcedevops.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/salesforcedevops.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/salesforcedevops.net\/#organization","name":"SalesforceDevops.net","url":"https:\/\/salesforcedevops.net\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/salesforcedevops.net\/#\/schema\/logo\/image\/","url":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2021\/03\/7760e9c16fc75961659174739887197e-sticker.png","contentUrl":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2021\/03\/7760e9c16fc75961659174739887197e-sticker.png","width":421,"height":421,"caption":"SalesforceDevops.net"},"image":{"@id":"https:\/\/salesforcedevops.net\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforcedevopsnet","https:\/\/x.com\/salesforcedevop","https:\/\/www.linkedin.com\/in\/vernonkeenan","https:\/\/www.youtube.com\/channel\/UCOgOn9rD5gyXSOmV7-Q0n7g"]},{"@type":"Person","@id":"https:\/\/salesforcedevops.net\/#\/schema\/person\/f681893c994bc40406bb391546cd7ac8","name":"Vernon Keenan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g","caption":"Vernon Keenan"},"description":"Vernon Keenan (LinkedIn) works as a senior information technology industry consultant based in Oakland, California. He earned his B.Sc. in Biomedical Engineering at Northwestern University where he programmed a PDP-8 with punched paper tape. In his 34-year-long career he has been a teacher, SPSS programmer, database administrator, clinical researcher, technology journalist, product marketing manager, market researcher, management consultant, and industry analyst. Most recently he is a telecom operator, cloud architect, Go devops engineer and Salesforce Developer\/Architect. For inquiries about Salesforce strategy briefings or solution architect work please contact Vern directly at +1-510-679-1900 or vern@vernonkeenan.com.","sameAs":["https:\/\/ceres-gw.tnxs.net","https:\/\/linkedin.com\/in\/vernonkeenan","https:\/\/x.com\/salesforcedevop"],"url":"https:\/\/salesforcedevops.net\/index.php\/author\/vern\/"}]}},"uagb_featured_image_src":{"full":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",1200,673,false],"thumbnail":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2-150x150.jpg",150,150,true],"medium":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2-300x168.jpg",300,168,true],"medium_large":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2-768x430.jpg",768,430,true],"large":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2-1024x574.jpg",980,549,true],"1536x1536":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",1200,673,false],"2048x2048":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",1200,673,false],"lightbox":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",1200,673,false],"search_results":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2-125x125.jpg",125,125,true],"blog_entry":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",750,421,false],"blog_post":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",750,421,false],"blog_post_full":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",1200,673,false],"blog_related":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",1200,673,false],"gallery":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/10\/countzero0_An_image_showing_a_futuristic_office_setting_where_afceeb00-e53f-4376-8826-8568046b1238_2.jpg",1200,673,false]},"uagb_author_info":{"display_name":"Vernon Keenan","author_link":"https:\/\/salesforcedevops.net\/index.php\/author\/vern\/"},"uagb_comment_info":0,"uagb_excerpt":"Salesforce today announced the general availability of Agentforce, a new AI platform that enables enterprises to build and deploy autonomous agents across their business operations. The company said this launch&hellip;","_links":{"self":[{"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/posts\/40226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/comments?post=40226"}],"version-history":[{"count":2,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/posts\/40226\/revisions"}],"predecessor-version":[{"id":40230,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/posts\/40226\/revisions\/40230"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/media\/40229"}],"wp:attachment":[{"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/media?parent=40226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/categories?post=40226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/tags?post=40226"},{"taxonomy":"post_series","embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/post_series?post=40226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}