{"id":39458,"date":"2024-04-18T11:17:44","date_gmt":"2024-04-18T18:17:44","guid":{"rendered":"https:\/\/salesforcedevops.net\/?p=39458"},"modified":"2024-04-18T11:40:38","modified_gmt":"2024-04-18T18:40:38","slug":"salesforce-embeds-more-ai-into-slack","status":"publish","type":"post","link":"https:\/\/salesforcedevops.net\/index.php\/2024\/04\/18\/salesforce-embeds-more-ai-into-slack\/","title":{"rendered":"Salesforce Embeds More AI into Slack"},"content":{"rendered":"\n<p class=\"has-drop-cap wp-block-paragraph\">Salesforce <a href=\"https:\/\/www.salesforce.com\/news\/stories\/slack-ai-news-update\/\">today announced<\/a> major AI upgrades for Slack. Today\u2019s announcement expands access of Slack AI, the platform&#8217;s native generative AI experience, to all paid Slack customers. This includes enhanced search functionality that allows users to ask conversational questions in plain language and receive clear, concise responses drawn directly from relevant Slack messages and files.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSlack AI gets people accurate information faster, from any channel,\u201d says Taylor Keck, Senior Engineer of Enterprise Solutions at Wayfair. \u201cWhen employees don&#8217;t have to do as much tedious research, it translates to a happier and more productive workforce.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wayfair, the global home goods retailer, has been an early adopter of Slack AI, replacing its previous messaging software with Slack in 2016. The company now relies on the platform\u2019s AI-powered search capabilities to quickly surface critical information across its distributed teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs Wayfair scales globally, we want to find information quickly so people can spend less time catching up and more time delivering,\u201d explains Asad Rahman, Director of Employee Tech at Wayfair. \u201cWith Slack AI\u2019s compelling features, we&#8217;re empowered to do just that.\u201d<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-moving-beyond-search\" data-level=\"3\">Moving Beyond Search<\/a><\/li><li><a href=\"#h-the-morning-recap\" data-level=\"3\">The Morning Recap<\/a><\/li><li><a href=\"#h-bridging-the-ai-adoption-gap\" data-level=\"2\">Bridging the AI Adoption Gap<\/a><\/li><li><a href=\"#h-charting-the-path-forward\" data-level=\"2\">Charting the Path Forward<\/a><\/li><\/ul><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-moving-beyond-search\">Moving Beyond Search<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond search, Slack AI also brings new conversation summarization tools to the platform. Users can now generate highlights from their selected channels and threads, catching up on unread messages or summarizing the last seven days of activity. This feature has been particularly impactful for teams like ProService Hawaii, an HR services provider, where employees use the summaries to stay informed after attending back-to-back meetings.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"650\" height=\"450\" data-src=\"http:\/\/52.34.33.128\/wp-content\/uploads\/2024\/04\/Slack-AI_Summarize.jpg\" alt=\"Slack AI Summaries\" class=\"wp-image-39460 lazyload\" data-srcset=\"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/04\/Slack-AI_Summarize.jpg 650w, https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/04\/Slack-AI_Summarize-300x208.jpg 300w\" data-sizes=\"(max-width: 650px) 100vw, 650px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 650px; --smush-placeholder-aspect-ratio: 650\/450;\" \/><figcaption class=\"wp-element-caption\">Slack AI Summaries, Source: Salesforce<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBeing able to pick the day, week, or month I\u2019d like to catch up on with Slack AI has been so impactful,\u201d says Jason Morita, Product Owner at ProService Hawaii. \u201cConversation summaries save the day after meeting marathons: I use them to stay informed on what I missed while I take care of something else.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-morning-recap\">The Morning Recap<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Perhaps most significantly, Slack is introducing a new \u201cRecap\u201d feature that delivers a daily morning digest containing personalized summaries of the channels a user wants to follow. By identifying the most critical updates and conversations, Slack AI helps workers stay ahead of their workday without getting bogged down in information overload.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"650\" height=\"450\" data-src=\"http:\/\/52.34.33.128\/wp-content\/uploads\/2024\/04\/Slack-AI_Recap.jpg\" alt=\"Slack AI Recap Illustration\" class=\"wp-image-39459 lazyload\" style=\"--smush-placeholder-width: 650px; --smush-placeholder-aspect-ratio: 650\/450;width:840px;height:auto\" data-srcset=\"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/04\/Slack-AI_Recap.jpg 650w, https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/04\/Slack-AI_Recap-300x208.jpg 300w\" data-sizes=\"(max-width: 650px) 100vw, 650px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><figcaption class=\"wp-element-caption\"><em>Slack AI Recap Illustration, Source: Salesforce<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cRecaps are incredibly promising,\u201d says Andy Kung, VP of Operations at Beyond Better Foods, a fully remote small business that relies on Slack as its primary communication platform. \u201cMy daily digest accurately distills all of my key impact areas, including fulfillment topics and action items, as well as logistics plans.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kung has been using Slack AI for just over a month and has already seen significant time savings, estimating that it\u2019s shaved at least 30 minutes off his daily routine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSlack is crucial for us,\u201d he explains. \u201cThe enhanced search capabilities of Slack AI have been helpful to fast-track answers, especially when it comes to logistics. When I need to get my CEO a fast answer at 2 p.m. on a Friday, I can use Slack AI\u2019s search function. I&#8217;ve only been using Slack AI for about a month, but it&#8217;s already helped me quickly find answers countless times and is saving me at least 30 minutes a day.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-bridging-the-ai-adoption-gap\">Bridging the AI Adoption Gap<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While the productivity benefits of tools like Slack AI are clear, the <a href=\"https:\/\/slack.com\/blog\/news\/new-slack-research-shows-accelerating-ai-use-at-work\">research from Slack\u2019s Workforce Lab<\/a> reveals that there is still work to be done in driving broader AI adoption across the enterprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even though 94% of executives say incorporating AI into their organization is an urgent priority, only 1 in 4 desk workers report having tried AI tools at work. This adoption gap underscores the importance of providing clear guidance and instruction on how to responsibly leverage these technologies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In fact, the Workforce Lab data shows that desk workers at companies with defined AI usage guidelines are nearly six times more likely to have experimented with AI tools, compared to those whose companies have no such policies in place. Even limited guidelines are more effective than no guidance at all in spurring AI adoption among employees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-charting-the-path-forward\">Charting the Path Forward<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As Salesforce continues to strengthen Slack\u2019s embedded AI capabilities, the broader implications for the future of work come into focus. The ability to quickly surface relevant information, summarize key discussions, and automate repetitive tasks represents a transformative shift in how employees can prioritize their time and energy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slack AI\u2019s roadmap includes expanded integrations with other Salesforce products, such as Einstein Copilot, the company\u2019s conversational AI assistant for CRM. This should allow users to seamlessly access and leverage valuable customer insights directly within their Slack workflows, further enhancing productivity and decision-making.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSlack AI runs on Slack&#8217;s infrastructure and upholds the same security practices and compliance standards that customers expect from Salesforce,&#8221; the company said in the announcement. It\u2019s notable that the Slack AI features seem to be separate from Einstein 1 Platform and currently does not mention use of the Einstein Trust Layer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the adoption of generative AI tools continues to accelerate in the enterprise, Salesforce&#8217;s investments in Slack AI continue to position the platform as a trusted, intuitive, and secure hub for workers to harness the transformative power of these technologies. By empowering employees to work smarter, not harder, Slack AI could play a role in reshaping the modern workplace &#8211; from the largest global organizations to the small businesses that form the backbone of the economy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced major AI upgrades for Slack. Today\u2019s announcement expands access of Slack AI, the platform&#8217;s native generative AI experience, to all paid Slack customers. This includes enhanced search&hellip;<\/p>\n","protected":false},"author":1,"featured_media":39464,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[4],"tags":[1620,51,1618,1450,1553,1619],"post_series":[],"class_list":["post-39458","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-ai-workplace-productivity","tag-salesforce","tag-salesforce-slack-ai-integration","tag-slack","tag-slack-ai","tag-slack-ai-features","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Embeds More AI into Slack - SalesforceDevops.net<\/title>\n<meta name=\"description\" content=\"Explore how Salesforce is revolutionizing Slack AI with features to streamline workflows, enhance communication, and improve productivity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesforcedevops.net\/index.php\/2024\/04\/18\/salesforce-embeds-more-ai-into-slack\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Embeds More AI into Slack - 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