Table of contents<\/h2>- Human at the Helm: Balancing AI and Human Judgment<\/a><\/li>
- Keynote Highlights<\/a><\/li>
- Developers and AI: A New Era of Innovation<\/a><\/li>
- The AI Pricing Conundrum: Haves and Have Nots<\/a><\/li>
- Data Cloud: The Foundation for Enterprise AI<\/a><\/li>
- Promises Kept<\/a><\/li><\/ul><\/div>\n\n\n\n
Human at the Helm: Balancing AI and Human Judgment<\/h2>\n\n\n\n
My day started with a breakfast panel with Paula Goldman, Salesforce\u2019s Chief Ethical and Humane Use Officer, and Silvio Savarese, the company\u2019s Chief Scientist. The conversation centered around the concept of \u201chuman at the helm,\u201d a philosophy that emphasizes the importance of human judgment and control in the age of autonomous AI systems.<\/p>\n\n\n\n![\"Paula](\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\")
Paula Goldman<\/figcaption><\/figure>\n\n\n\nGoldman articulated the shift from \u201chuman in the loop\u201d to \u201chuman at the helm\u201d with clarity and conviction. \u201cWith this current generation of AI, we’re moving from AI not just creating content, but taking actions on our behalf,\u201d she explained. \u201cThat’s a big deal… We need more powerful controls now.\u201d<\/p>\n\n\n\n
These controls, Goldman elaborated, include tools like Prompt Builder for crafting effective prompts, Audit Trails for assessing AI\u2019s performance, and robust data governance through Salesforce’s Data Cloud. The goal, she emphasized, is to empower humans to guide AI outcomes while harnessing the technology’s efficiency gains.<\/p>\n\n\n\n
Savarese added, \u201cAI can help identify issues across millions of transactions that humans might not spot. And AI can empower us to use our judgment to make adjustments based on the needs of our organization.\u201d<\/p>\n\n\n\nSilvio Savarese<\/figcaption><\/figure>\n\n\n\nIt seems clear that Salesforce\u2019s approach to AI is grounded in a deep respect for human agency and judgment. By providing the tools and frameworks needed to maintain control over AI systems, the company is enabling organizations to reap the benefits of the technology while mitigating potential risks.<\/p>\n\n\n\n
Keynote Highlights<\/h2>\n\n\n\n
As I made my way to the keynote hall, I couldn’t help but reflect on the significance of this moment. The rapid advancements in AI over the past year had left many organizations scrambling to keep pace. Salesforce, however, seemed poised to lead the charge, empowering their community with the tools and knowledge needed to harness the power of AI responsibly.<\/p>\n\n\n\nParker Harris<\/figcaption><\/figure>\n\n\n\nThe keynote session was led by Salesforce co-founder and Slack CTO Parker Harris. \u201cWe’re moving into the world of autonomy,\u201d Harris declared, \u201cwhere AI agents will help us do our jobs more efficiently and effectively than ever before.\u201d He painted a picture of a future where digital twins and AI assistants work alongside humans, augmenting our capabilities and freeing us to focus on higher-value tasks.<\/p>\n\n\n\n
The centerpiece of the keynote was undoubtedly the unveiling of Einstein 1 Studio, a suite of low-code tools designed to democratize AI development. With Prompt Builder, Copilot Builder, and Model Builder, admins and developers now had the power to create and customize AI experiences tailored to their organizations’ unique needs.<\/p>\n\n\n\n
Harris emphasized the importance of grounding AI in trusted enterprise data, a theme that would resurface throughout the event. \u201cYour AI is only as good as the data you feed it,\u201d he reminded the audience, underscoring Salesforce\u2019s commitment to data integrity and security.<\/p>\n\n\n\n
Attendees buzzed with excitement, eager to dive into the hands-on workshops and sessions that awaited them. It was clear that Salesforce had delivered on their promises, setting the stage for a new era of AI-powered innovation.<\/p>\n\n\n\n
Developers and AI: A New Era of Innovation<\/h2>\n\n\n\n
I joined a panel discussion with Clara Shih, CEO of Salesforce AI, Muralidhar Krishnaprasad, EVP of Engineering for AI, Data, and MuleSoft Intelligence, Jayesh Govindarajan, SVP of Salesforce AI, and Alice Steinglass, EVP, and GM of Salesforce Platform. The topic at hand: how AI is transforming the role of developers and the apps they build.<\/p>\n\n\n\n
Steinglass captured the sentiment succinctly: \u201cInstead of hard coding every single click path and every single possibility of UI on the page, we can now harness these APIs to have conversations at runtime to dynamically compose together actions.\u201d<\/p>\n\n\n\n<\/figure>\n\n\n\nThe implications are profound. Developers can now focus on creating reusable building blocks of business logic, while AI assists in understanding user intent and dynamically assembling the appropriate components to deliver personalized experiences.<\/p>\n\n\n\n
Krishnaprasad emphasized the importance of grounding AI in trusted enterprise data, a point that resonated throughout the discussion. \u201cReally making sure you surround your AI with the right data is critical to your success,\u201d he noted.<\/p>\n\n\n\n
Shih added, \u201cAI is only as good as the data that\u2019s used to train it, fine-tune it, and ground it. Which means putting the right context into the prompts to pass it, right? That’s why you go to ChatGPT and ask, \u2018What’s my sales forecast?\u2019 ChatGPT has no idea. It doesn’t know who you are, doesn’t know what opportunities you have… We have the data, the metadata, and the business logic that every one of our customers has built into their Salesforce.\u201d<\/p>\n\n\n\n
The AI Pricing Conundrum: Haves and Have Nots<\/h2>\n\n\n\n
Amidst the excitement surrounding Salesforce\u2019s AI innovations, a palpable undercurrent of concern emerged during my VIP interview with John Kucera, SVP of Product Management, and Muralidhar Krishnaprasad. The topic of discussion: the accessibility of AI features and the potential for a divide between the \u201chaves\u201d and \u201chave nots\u201d within the Salesforce ecosystem.<\/p>\n\n\n\n
Kucera acknowledged the challenge head-on. \u201cWe feel confident that with these price points, the value is justified by the productivity gains and efficiencies realized,\u201d he stated. \u201cHowever, we recognize that the current packaging may create barriers for some customers.\u201d<\/p>\n\n\n\n
The crux of the issue lies in the fact that access to advanced AI capabilities is currently limited to higher-tier licenses, such as Einstein 1 (formerly Unlimited Edition Plus) or add-ons like Einstein for Sales and Einstein for Service. For many organizations, particularly smaller businesses or those with tighter budgets, these price points may be out of reach.<\/p>\n\n\n\n
Krishnaprasad offered a glimmer of hope, pointing to the trajectory of previous Salesforce innovations. \u201cIf you look at the history of some of our past predictive features, you’ll see a journey from premium to standard packaging over time,\u201d he noted. \u201cAs inference costs decrease and models become more efficient, we envision a future where AI capabilities could be more widely dispersed throughout the platform.\u201d<\/p>\n\n\n\n
This sentiment was echoed by Kucera, who drew parallels to the evolution of consumer technology. \u201cJust as we’ve seen with smartphones and other innovations, the most advanced features often start as premium offerings before becoming more accessible over time.\u201d<\/p>\n\n\n\n
As I left the interview, it was clear that Salesforce recognizes the need to balance the value of its AI innovations with the desire for broader democratization. While the path forward may not be immediate, the company\u2019s track record of iterative improvement and customer-centric development offers hope for a more inclusive AI future.<\/p>\n\n\n\n
Data Cloud: The Foundation for Enterprise AI<\/h2>\n\n\n\n
I had the opportunity to dive deeper into the role of Data Cloud with Muralidhar Krishnaprasad. Our one-on-one discussion revealed the critical importance of this unified data platform in enabling enterprise-wide AI adoption and digital transformation.<\/p>\n\n\n\n
Krishnaprasad emphasized Data Cloud\u2019s unique ability to bridge the gap between IT and business teams. \u201cData Cloud helps IT leverage their existing data investments while empowering business users to access and utilize that data without depending on IT for every task,\u201d he explained. \u201cThis is a game-changer for organizations looking to accelerate their digital transformation efforts.\u201d<\/p>\n\n\n\n
I dug into how Salesforce managed to score the Gartner Magic Quadrant Leader rating for Data Cloud. The platform\u2019s open architecture and \u201cBring Your Own Lake\u201d capabilities were key differentiators, allowing seamless integration with existing data investments across platforms like Snowflake, Redshift, and more. By enabling organizations to unify their data without costly and time-consuming migrations, Data Cloud creates a solid foundation for AI-driven insights and actions.<\/p>\n\n\n\n
Krishnaprasad also highlighted the importance of Data Cloud\u2019s advanced features, such as materialized views and federated queries, in delivering real-time, personalized experiences. \u201cWith Data Clouds materialized composite objects, we can load relevant data into memory, ensuring sub-second response times for real-time interactions and actions.\u201d<\/p>\n\n\n\n
As our conversation ended, it was evident that Data Cloud plays a pivotal role in Salesforce’s AI strategy. By breaking down data silos and providing a unified platform for AI development, Data Cloud empowers organizations to harness the full potential of their data and drive enterprise-wide innovation.<\/p>\n\n\n\n
Promises Kept<\/h2>\n\n\n\n
The introduction of Einstein 1 Studio, with its suite of low-code AI development tools, marked a significant milestone in democratizing AI access for admins and developers alike. The unveiling of Einstein Copilot showcased the potential for conversational AI to transform the way we work, while the ability to embed AI capabilities across the platform opened endless possibilities for developers to create intelligent, personalized experiences.<\/p>\n\n\n\n
Yet, amidst the excitement, the challenges surrounding AI pricing and accessibility lingered. As Salesforce continues to push the boundaries of what\u2019s possible with AI, it must also grapple with the responsibility of ensuring that these transformative technologies are within reach for organizations of all sizes and budgets.<\/p>\n\n\n\n
The road ahead is undoubtedly complex, but one thing is clear: Salesforce is committed to leading the charge in the responsible and ethical development of AI. By placing humans at the helm, grounding AI in trusted enterprise data, and fostering a vibrant community of learning and collaboration, the company is setting the standard for the future of AI in the enterprise.<\/p>\n","protected":false},"excerpt":{"rendered":"
A rainy dawn broke over San Francisco yesterday when thousands of developers, admins, and tech enthusiasts gathered at the Moscone Center for TrailblazerDX 2024. The air buzzed with anticipation as…<\/p>\n","protected":false},"author":1,"featured_media":38855,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[4],"tags":[1592,1589,1590,1591,1588],"post_series":[],"class_list":["post-38849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-ai-accessibility","tag-ai-ethics","tag-einstein-1-studio","tag-salesforce-ai","tag-trailblazerdx-2024","entry","has-media"],"yoast_head":"\n
TrailblazerDX 2024 Reporter\u2019s Notebook - SalesforceDevops.net<\/title>\n<meta name=\"description\" content=\"Unveiling Einstein 1 Studio at TrailblazerDX 2024: Dive into Salesforce's latest AI innovations, ethics discussions, and accessibility strides\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TrailblazerDX 2024 Reporter\u2019s Notebook - SalesforceDevops.net\" \/>\n<meta property=\"og:description\" content=\"Unveiling Einstein 1 Studio at TrailblazerDX 2024: Dive into Salesforce's latest AI innovations, ethics discussions, and accessibility strides\" \/>\n<meta property=\"og:url\" content=\"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/\" \/>\n<meta property=\"og:site_name\" content=\"SalesforceDevops.net\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforcedevopsnet\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-07T15:00:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-14T15:07:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Vernon Keenan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcedevop\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcedevop\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vernon Keenan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"TechArticle\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/\"},\"author\":{\"name\":\"Vernon Keenan\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#\\\/schema\\\/person\\\/f681893c994bc40406bb391546cd7ac8\"},\"headline\":\"TrailblazerDX 2024 Reporter\u2019s Notebook\",\"datePublished\":\"2024-03-07T15:00:47+00:00\",\"dateModified\":\"2024-06-14T15:07:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/\"},\"wordCount\":1702,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png\",\"keywords\":[\"AI accessibility\",\"AI ethics\",\"Einstein 1 Studio\",\"Salesforce AI\",\"TrailblazerDX 2024\"],\"articleSection\":[\"Industry News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/#respond\"]}],\"copyrightYear\":\"2024\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#organization\"},\"accessibilityFeature\":[\"tableOfContents\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/\",\"name\":\"TrailblazerDX 2024 Reporter\u2019s Notebook - SalesforceDevops.net\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png\",\"datePublished\":\"2024-03-07T15:00:47+00:00\",\"dateModified\":\"2024-06-14T15:07:30+00:00\",\"description\":\"Unveiling Einstein 1 Studio at TrailblazerDX 2024: Dive into Salesforce's latest AI innovations, ethics discussions, and accessibility strides\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/2024\\\/03\\\/07\\\/trailblazerdx-2024-reporters-notebook\\\/#primaryimage\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png\",\"contentUrl\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png\",\"width\":1200,\"height\":675,\"caption\":\"TrailblazerDX 2024 Reporter\u2019s Notebook\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#website\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/\",\"name\":\"SalesforceDevops.net\",\"description\":\"Elevating Salesforce Devops with Insights and Innovation\",\"publisher\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/salesforcedevops.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#organization\",\"name\":\"SalesforceDevops.net\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/7760e9c16fc75961659174739887197e-sticker.png\",\"contentUrl\":\"https:\\\/\\\/salesforcedevops.net\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/7760e9c16fc75961659174739887197e-sticker.png\",\"width\":421,\"height\":421,\"caption\":\"SalesforceDevops.net\"},\"image\":{\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/salesforcedevopsnet\",\"https:\\\/\\\/x.com\\\/salesforcedevop\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/vernonkeenan\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCOgOn9rD5gyXSOmV7-Q0n7g\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/salesforcedevops.net\\\/#\\\/schema\\\/person\\\/f681893c994bc40406bb391546cd7ac8\",\"name\":\"Vernon Keenan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g\",\"caption\":\"Vernon Keenan\"},\"description\":\"Vernon Keenan (LinkedIn) works as a senior information technology industry consultant based in Oakland, California. He earned his B.Sc. in Biomedical Engineering at Northwestern University where he programmed a PDP-8 with punched paper tape. In his 34-year-long career he has been a teacher, SPSS programmer, database administrator, clinical researcher, technology journalist, product marketing manager, market researcher, management consultant, and industry analyst. Most recently he is a telecom operator, cloud architect, Go devops engineer and Salesforce Developer\\\/Architect. For inquiries about Salesforce strategy briefings or solution architect work please contact Vern directly at +1-510-679-1900 or vern@vernonkeenan.com.\",\"sameAs\":[\"https:\\\/\\\/ceres-gw.tnxs.net\",\"https:\\\/\\\/linkedin.com\\\/in\\\/vernonkeenan\",\"https:\\\/\\\/x.com\\\/salesforcedevop\"],\"url\":\"https:\\\/\\\/salesforcedevops.net\\\/index.php\\\/author\\\/vern\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"TrailblazerDX 2024 Reporter\u2019s Notebook - SalesforceDevops.net","description":"Unveiling Einstein 1 Studio at TrailblazerDX 2024: Dive into Salesforce's latest AI innovations, ethics discussions, and accessibility strides","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/","og_locale":"en_US","og_type":"article","og_title":"TrailblazerDX 2024 Reporter\u2019s Notebook - SalesforceDevops.net","og_description":"Unveiling Einstein 1 Studio at TrailblazerDX 2024: Dive into Salesforce's latest AI innovations, ethics discussions, and accessibility strides","og_url":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/","og_site_name":"SalesforceDevops.net","article_publisher":"https:\/\/www.facebook.com\/salesforcedevopsnet","article_published_time":"2024-03-07T15:00:47+00:00","article_modified_time":"2024-06-14T15:07:30+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png","type":"image\/png"}],"author":"Vernon Keenan","twitter_card":"summary_large_image","twitter_creator":"@salesforcedevop","twitter_site":"@salesforcedevop","twitter_misc":{"Written by":"Vernon Keenan","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"TechArticle","@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/#article","isPartOf":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/"},"author":{"name":"Vernon Keenan","@id":"https:\/\/salesforcedevops.net\/#\/schema\/person\/f681893c994bc40406bb391546cd7ac8"},"headline":"TrailblazerDX 2024 Reporter\u2019s Notebook","datePublished":"2024-03-07T15:00:47+00:00","dateModified":"2024-06-14T15:07:30+00:00","mainEntityOfPage":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/"},"wordCount":1702,"commentCount":0,"publisher":{"@id":"https:\/\/salesforcedevops.net\/#organization"},"image":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/#primaryimage"},"thumbnailUrl":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png","keywords":["AI accessibility","AI ethics","Einstein 1 Studio","Salesforce AI","TrailblazerDX 2024"],"articleSection":["Industry News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/#respond"]}],"copyrightYear":"2024","copyrightHolder":{"@id":"https:\/\/salesforcedevops.net\/#organization"},"accessibilityFeature":["tableOfContents"]},{"@type":"WebPage","@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/","url":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/","name":"TrailblazerDX 2024 Reporter\u2019s Notebook - SalesforceDevops.net","isPartOf":{"@id":"https:\/\/salesforcedevops.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/#primaryimage"},"image":{"@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/#primaryimage"},"thumbnailUrl":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png","datePublished":"2024-03-07T15:00:47+00:00","dateModified":"2024-06-14T15:07:30+00:00","description":"Unveiling Einstein 1 Studio at TrailblazerDX 2024: Dive into Salesforce's latest AI innovations, ethics discussions, and accessibility strides","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/salesforcedevops.net\/index.php\/2024\/03\/07\/trailblazerdx-2024-reporters-notebook\/#primaryimage","url":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png","contentUrl":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png","width":1200,"height":675,"caption":"TrailblazerDX 2024 Reporter\u2019s Notebook"},{"@type":"WebSite","@id":"https:\/\/salesforcedevops.net\/#website","url":"https:\/\/salesforcedevops.net\/","name":"SalesforceDevops.net","description":"Elevating Salesforce Devops with Insights and Innovation","publisher":{"@id":"https:\/\/salesforcedevops.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/salesforcedevops.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/salesforcedevops.net\/#organization","name":"SalesforceDevops.net","url":"https:\/\/salesforcedevops.net\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/salesforcedevops.net\/#\/schema\/logo\/image\/","url":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2021\/03\/7760e9c16fc75961659174739887197e-sticker.png","contentUrl":"https:\/\/salesforcedevops.net\/wp-content\/uploads\/2021\/03\/7760e9c16fc75961659174739887197e-sticker.png","width":421,"height":421,"caption":"SalesforceDevops.net"},"image":{"@id":"https:\/\/salesforcedevops.net\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforcedevopsnet","https:\/\/x.com\/salesforcedevop","https:\/\/www.linkedin.com\/in\/vernonkeenan","https:\/\/www.youtube.com\/channel\/UCOgOn9rD5gyXSOmV7-Q0n7g"]},{"@type":"Person","@id":"https:\/\/salesforcedevops.net\/#\/schema\/person\/f681893c994bc40406bb391546cd7ac8","name":"Vernon Keenan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f1183f1ebb5c059e052825760f95b25244abc5ef832145327f298f3697f980c7?s=96&d=mm&r=g","caption":"Vernon Keenan"},"description":"Vernon Keenan (LinkedIn) works as a senior information technology industry consultant based in Oakland, California. He earned his B.Sc. in Biomedical Engineering at Northwestern University where he programmed a PDP-8 with punched paper tape. In his 34-year-long career he has been a teacher, SPSS programmer, database administrator, clinical researcher, technology journalist, product marketing manager, market researcher, management consultant, and industry analyst. Most recently he is a telecom operator, cloud architect, Go devops engineer and Salesforce Developer\/Architect. For inquiries about Salesforce strategy briefings or solution architect work please contact Vern directly at +1-510-679-1900 or vern@vernonkeenan.com.","sameAs":["https:\/\/ceres-gw.tnxs.net","https:\/\/linkedin.com\/in\/vernonkeenan","https:\/\/x.com\/salesforcedevop"],"url":"https:\/\/salesforcedevops.net\/index.php\/author\/vern\/"}]}},"uagb_featured_image_src":{"full":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png",1200,675,false],"thumbnail":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6-150x150.png",150,150,true],"medium":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6-300x169.png",300,169,true],"medium_large":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6-768x432.png",768,432,true],"large":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6-1024x576.png",980,551,true],"1536x1536":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6-1536x864.png",1536,864,true],"2048x2048":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png",1200,675,false],"lightbox":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png",1200,675,false],"search_results":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6-125x125.png",125,125,true],"blog_entry":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png",750,422,false],"blog_post":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png",750,422,false],"blog_post_full":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png",1200,675,false],"blog_related":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png",1200,675,false],"gallery":["https:\/\/salesforcedevops.net\/wp-content\/uploads\/2024\/03\/presentation_slide_16_91920x1080-rid_7167e0cd-fbc1-494f-ad73-d8ef4421b5a6.png",1200,675,false]},"uagb_author_info":{"display_name":"Vernon Keenan","author_link":"https:\/\/salesforcedevops.net\/index.php\/author\/vern\/"},"uagb_comment_info":0,"uagb_excerpt":"A rainy dawn broke over San Francisco yesterday when thousands of developers, admins, and tech enthusiasts gathered at the Moscone Center for TrailblazerDX 2024. The air buzzed with anticipation as…","_links":{"self":[{"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/posts\/38849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/comments?post=38849"}],"version-history":[{"count":8,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/posts\/38849\/revisions"}],"predecessor-version":[{"id":39640,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/posts\/38849\/revisions\/39640"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/media\/38855"}],"wp:attachment":[{"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/media?parent=38849"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/categories?post=38849"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/tags?post=38849"},{"taxonomy":"post_series","embeddable":true,"href":"https:\/\/salesforcedevops.net\/index.php\/wp-json\/wp\/v2\/post_series?post=38849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Human at the Helm: Balancing AI and Human Judgment<\/h2>\n\n\n\n
My day started with a breakfast panel with Paula Goldman, Salesforce\u2019s Chief Ethical and Humane Use Officer, and Silvio Savarese, the company\u2019s Chief Scientist. The conversation centered around the concept of \u201chuman at the helm,\u201d a philosophy that emphasizes the importance of human judgment and control in the age of autonomous AI systems.<\/p>\n\n\n\n Goldman articulated the shift from \u201chuman in the loop\u201d to \u201chuman at the helm\u201d with clarity and conviction. \u201cWith this current generation of AI, we’re moving from AI not just creating content, but taking actions on our behalf,\u201d she explained. \u201cThat’s a big deal… We need more powerful controls now.\u201d<\/p>\n\n\n\n These controls, Goldman elaborated, include tools like Prompt Builder for crafting effective prompts, Audit Trails for assessing AI\u2019s performance, and robust data governance through Salesforce’s Data Cloud. The goal, she emphasized, is to empower humans to guide AI outcomes while harnessing the technology’s efficiency gains.<\/p>\n\n\n\n Savarese added, \u201cAI can help identify issues across millions of transactions that humans might not spot. And AI can empower us to use our judgment to make adjustments based on the needs of our organization.\u201d<\/p>\n\n\n\n It seems clear that Salesforce\u2019s approach to AI is grounded in a deep respect for human agency and judgment. By providing the tools and frameworks needed to maintain control over AI systems, the company is enabling organizations to reap the benefits of the technology while mitigating potential risks.<\/p>\n\n\n\n As I made my way to the keynote hall, I couldn’t help but reflect on the significance of this moment. The rapid advancements in AI over the past year had left many organizations scrambling to keep pace. Salesforce, however, seemed poised to lead the charge, empowering their community with the tools and knowledge needed to harness the power of AI responsibly.<\/p>\n\n\n\n The keynote session was led by Salesforce co-founder and Slack CTO Parker Harris. \u201cWe’re moving into the world of autonomy,\u201d Harris declared, \u201cwhere AI agents will help us do our jobs more efficiently and effectively than ever before.\u201d He painted a picture of a future where digital twins and AI assistants work alongside humans, augmenting our capabilities and freeing us to focus on higher-value tasks.<\/p>\n\n\n\n The centerpiece of the keynote was undoubtedly the unveiling of Einstein 1 Studio, a suite of low-code tools designed to democratize AI development. With Prompt Builder, Copilot Builder, and Model Builder, admins and developers now had the power to create and customize AI experiences tailored to their organizations’ unique needs.<\/p>\n\n\n\n Harris emphasized the importance of grounding AI in trusted enterprise data, a theme that would resurface throughout the event. \u201cYour AI is only as good as the data you feed it,\u201d he reminded the audience, underscoring Salesforce\u2019s commitment to data integrity and security.<\/p>\n\n\n\n Attendees buzzed with excitement, eager to dive into the hands-on workshops and sessions that awaited them. It was clear that Salesforce had delivered on their promises, setting the stage for a new era of AI-powered innovation.<\/p>\n\n\n\n I joined a panel discussion with Clara Shih, CEO of Salesforce AI, Muralidhar Krishnaprasad, EVP of Engineering for AI, Data, and MuleSoft Intelligence, Jayesh Govindarajan, SVP of Salesforce AI, and Alice Steinglass, EVP, and GM of Salesforce Platform. The topic at hand: how AI is transforming the role of developers and the apps they build.<\/p>\n\n\n\n Steinglass captured the sentiment succinctly: \u201cInstead of hard coding every single click path and every single possibility of UI on the page, we can now harness these APIs to have conversations at runtime to dynamically compose together actions.\u201d<\/p>\n\n\n\n The implications are profound. Developers can now focus on creating reusable building blocks of business logic, while AI assists in understanding user intent and dynamically assembling the appropriate components to deliver personalized experiences.<\/p>\n\n\n\n Krishnaprasad emphasized the importance of grounding AI in trusted enterprise data, a point that resonated throughout the discussion. \u201cReally making sure you surround your AI with the right data is critical to your success,\u201d he noted.<\/p>\n\n\n\n Shih added, \u201cAI is only as good as the data that\u2019s used to train it, fine-tune it, and ground it. Which means putting the right context into the prompts to pass it, right? That’s why you go to ChatGPT and ask, \u2018What’s my sales forecast?\u2019 ChatGPT has no idea. It doesn’t know who you are, doesn’t know what opportunities you have… We have the data, the metadata, and the business logic that every one of our customers has built into their Salesforce.\u201d<\/p>\n\n\n\n Amidst the excitement surrounding Salesforce\u2019s AI innovations, a palpable undercurrent of concern emerged during my VIP interview with John Kucera, SVP of Product Management, and Muralidhar Krishnaprasad. The topic of discussion: the accessibility of AI features and the potential for a divide between the \u201chaves\u201d and \u201chave nots\u201d within the Salesforce ecosystem.<\/p>\n\n\n\n Kucera acknowledged the challenge head-on. \u201cWe feel confident that with these price points, the value is justified by the productivity gains and efficiencies realized,\u201d he stated. \u201cHowever, we recognize that the current packaging may create barriers for some customers.\u201d<\/p>\n\n\n\n The crux of the issue lies in the fact that access to advanced AI capabilities is currently limited to higher-tier licenses, such as Einstein 1 (formerly Unlimited Edition Plus) or add-ons like Einstein for Sales and Einstein for Service. For many organizations, particularly smaller businesses or those with tighter budgets, these price points may be out of reach.<\/p>\n\n\n\n Krishnaprasad offered a glimmer of hope, pointing to the trajectory of previous Salesforce innovations. \u201cIf you look at the history of some of our past predictive features, you’ll see a journey from premium to standard packaging over time,\u201d he noted. \u201cAs inference costs decrease and models become more efficient, we envision a future where AI capabilities could be more widely dispersed throughout the platform.\u201d<\/p>\n\n\n\n This sentiment was echoed by Kucera, who drew parallels to the evolution of consumer technology. \u201cJust as we’ve seen with smartphones and other innovations, the most advanced features often start as premium offerings before becoming more accessible over time.\u201d<\/p>\n\n\n\n As I left the interview, it was clear that Salesforce recognizes the need to balance the value of its AI innovations with the desire for broader democratization. While the path forward may not be immediate, the company\u2019s track record of iterative improvement and customer-centric development offers hope for a more inclusive AI future.<\/p>\n\n\n\n I had the opportunity to dive deeper into the role of Data Cloud with Muralidhar Krishnaprasad. Our one-on-one discussion revealed the critical importance of this unified data platform in enabling enterprise-wide AI adoption and digital transformation.<\/p>\n\n\n\n Krishnaprasad emphasized Data Cloud\u2019s unique ability to bridge the gap between IT and business teams. \u201cData Cloud helps IT leverage their existing data investments while empowering business users to access and utilize that data without depending on IT for every task,\u201d he explained. \u201cThis is a game-changer for organizations looking to accelerate their digital transformation efforts.\u201d<\/p>\n\n\n\n I dug into how Salesforce managed to score the Gartner Magic Quadrant Leader rating for Data Cloud. The platform\u2019s open architecture and \u201cBring Your Own Lake\u201d capabilities were key differentiators, allowing seamless integration with existing data investments across platforms like Snowflake, Redshift, and more. By enabling organizations to unify their data without costly and time-consuming migrations, Data Cloud creates a solid foundation for AI-driven insights and actions.<\/p>\n\n\n\n Krishnaprasad also highlighted the importance of Data Cloud\u2019s advanced features, such as materialized views and federated queries, in delivering real-time, personalized experiences. \u201cWith Data Clouds materialized composite objects, we can load relevant data into memory, ensuring sub-second response times for real-time interactions and actions.\u201d<\/p>\n\n\n\n As our conversation ended, it was evident that Data Cloud plays a pivotal role in Salesforce’s AI strategy. By breaking down data silos and providing a unified platform for AI development, Data Cloud empowers organizations to harness the full potential of their data and drive enterprise-wide innovation.<\/p>\n\n\n\n The introduction of Einstein 1 Studio, with its suite of low-code AI development tools, marked a significant milestone in democratizing AI access for admins and developers alike. The unveiling of Einstein Copilot showcased the potential for conversational AI to transform the way we work, while the ability to embed AI capabilities across the platform opened endless possibilities for developers to create intelligent, personalized experiences.<\/p>\n\n\n\n Yet, amidst the excitement, the challenges surrounding AI pricing and accessibility lingered. As Salesforce continues to push the boundaries of what\u2019s possible with AI, it must also grapple with the responsibility of ensuring that these transformative technologies are within reach for organizations of all sizes and budgets.<\/p>\n\n\n\n The road ahead is undoubtedly complex, but one thing is clear: Salesforce is committed to leading the charge in the responsible and ethical development of AI. By placing humans at the helm, grounding AI in trusted enterprise data, and fostering a vibrant community of learning and collaboration, the company is setting the standard for the future of AI in the enterprise.<\/p>\n","protected":false},"excerpt":{"rendered":" A rainy dawn broke over San Francisco yesterday when thousands of developers, admins, and tech enthusiasts gathered at the Moscone Center for TrailblazerDX 2024. The air buzzed with anticipation as…<\/p>\n","protected":false},"author":1,"featured_media":38855,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[4],"tags":[1592,1589,1590,1591,1588],"post_series":[],"class_list":["post-38849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-ai-accessibility","tag-ai-ethics","tag-einstein-1-studio","tag-salesforce-ai","tag-trailblazerdx-2024","entry","has-media"],"yoast_head":"\n![\"Paula](\"https:\/\/origin.salesforcedevops.net\/wp-content\/uploads\/2024\/03\/paula-768x1024.jpg\")
![\"Silvio](\"https:\/\/origin.salesforcedevops.net\/wp-content\/uploads\/2024\/03\/silvio-768x1024.jpg\")
Keynote Highlights<\/h2>\n\n\n\n
![\"Parker](\"https:\/\/origin.salesforcedevops.net\/wp-content\/uploads\/2024\/03\/parker-576x1024.jpg\")
Developers and AI: A New Era of Innovation<\/h2>\n\n\n\n
![\"Join](\"https:\/\/origin.salesforcedevops.net\/wp-content\/uploads\/2024\/03\/panel-1024x576.jpg\")
<\/figure>\n\n\n\nThe AI Pricing Conundrum: Haves and Have Nots<\/h2>\n\n\n\n
Data Cloud: The Foundation for Enterprise AI<\/h2>\n\n\n\n
Promises Kept<\/h2>\n\n\n\n